Frequently asked questions
Answers to help you plan your visit
How do I request a booking?
Select “Book now”, choose your hotel, check-in and check-out dates and number of guests, then continue with the hotel team on WhatsApp.
Does submitting a request confirm my booking?
No. Your booking is confirmed only after the hotel responds and confirms room availability and price. Submitting a request through the website is a booking enquiry.
Where are Rose Holiday hotels located?
The group has three hotels in Madinah: i1, i2 and i3, plus Rose Holiday Yanbu. Each hotel page includes a location and directions link.
Are your Madinah hotels near the Prophet’s Mosque?
Our Madinah hotels are near the Prophet’s Mosque. i1 and i2 are a few steps from Bab Al-Salam, while i3 is close to the Rawdah visiting area.
Do all rooms overlook the Prophet’s Mosque?
Our Madinah hotels offer partial direct views of the Prophet’s Mosque, including the Green Dome and Al-Baqi at i3. Ask the hotel team about the view of the available room before confirming your booking.
Are meals included in the stay?
Breakfast, lunch and dinner are available at an additional charge and are not included free of charge. Contact the hotel for meal options and prices.
Is parking available?
Guest parking is available, subject to availability. Contact the hotel to confirm before arrival.
What room types are available?
The i3 page features king, twin and quad rooms. Contact your chosen hotel to check available room types and suitability for your group.
How can I check prices, cancellation terms and check-in times?
Contact the hotel team for your rate, booking and cancellation terms, and check-in and check-out times before confirming your stay.
How can I contact you?
Contact us on WhatsApp or call 920031487 within Saudi Arabia, or +966920031487 from abroad. You can also find contact links on the Contact us page.